Shipping & Returns

Shipping Policy: Thank you for visiting and shopping at www.harmonicanvas.com. The following terms and conditions constitute our Shipping Policy and upon ordering you agree to these terms and conditions.

Shipment Processing Time: All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow an additional 3-7 days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment Addresses:

Please make sure your shipping address is correct upon checkout. Your zip code and CVV must be correct for your order to be processed, if they aren’t your order will be flagged for fraud and not processed. Please understand this security measure is for both you and our company to prevent fraud. If you notice that the address is

wrong after checkout, please email us at: info@harmonicanvas.com

Shipping Policies, Pricing, and Transit Times

Package Carrier Shipments
We deliver decor, art, rugs, gifts, apparel, tumblers through standard UPS, USPS, or FedEx shipping services. You can choose from our shipping categories:

  • Standard: 3-14 business days
  • Expedited: 2nd Day Air®
  • Express: Next Day Air®

Orders placed after noon at Eastern Standard Time or on weekends/holidays will be processed on the next business day.

Here's What to Expect with Package Carrier Delivery:

  • You'll receive delivery information from the shipping carrier once your order is finalized and processed.
  • Order processing times may vary due to holidays, demand, and product availability.
  • Some items may ship separately. This information will be provided during checkout and on your receipt.
  • * Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.

If you want to check the status of your order, please email us at info@harmonicanvas.com or check your account.

Package Carrier Delivery Rates (*Subject to Change*)

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your

tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes:

[insert website name] is not responsible for any customs and taxes applied to your order. All fees

imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged Shipment Policy

What Should You Do If Your Item Arrives Damaged?

We know how excited you must be to receive your order, and we're sorry if the item you received didn't meet your expectations due to the damage that occurred during delivery. We want you to be delighted with your purchase, so here's what you can do if your item arrives damaged:

Document the Damage: First and foremost, don't throw away the packaging or the item. We know it's disappointing to receive a damaged item, but it's important that you keep everything as it is. This is because photos or videos of the item and the packaging can prove the damage, which you'll need for the next steps.

Reach Out to Us: Next, contact our customer service team as soon as possible. You can reach us by phone, email at info@harmonicanvas.com, or via our website's contact form. Please provide as many details as possible about the damage. Include the photos or videos you took earlier, as this will help us understand the situation better.

Follow Instructions: Our customer service team will explain the next steps. This could involve returning the item to us or waiting for a courier to pick it up.

Replacement Leave Feedback: or Refund: Once we've verified the damage, we'll arrange for a replacement item to be sent to you as soon as possible. If a replacement isn't possible, or if you prefer, we can issue a full refund instead.

We strive to provide the best service possible, and your feedback helps us improve. If you have any suggestions or if there's anything else you think we could do better, please let us know.

We understand that this isn't an ideal situation, but we're committed to making it right. Your satisfaction is our top priority, and we're here to help every step of the way. Thank you for your understanding and cooperation.

 Refusing Delivery Due to Visible Damage

It's not common, but sometimes you might notice that a package is visibly damaged when delivered. In such cases, it's completely within your rights to refuse to accept delivery.

Here's what to do:

Inspect the Package: While the delivery service is still present, take a moment to examine the package. If you see any signs of damage, such as dents, tears, or broken seals, this might indicate that the item inside could be damaged too.

Open the Item to Confirm Actual Item Damages: Sometimes packaging damage does not equal product damage. If the truck driver will allow it, please carefully open the package to inspect the product.

Refuse the Delivery: If there is damage or the driver will not allow you to inspect the product, Inform the delivery person that you're refusing the package due to visible damage. You don't have to accept a package that appears to be damaged.

Document the Situation: Take photos of the damaged package while the delivery person is still present. This will serve as evidence of the package's condition upon arrival.

Contact Us: As soon as you can, get in touch with our customer service team. Tell them you refused delivery due to visible damage and share the photos you took. We'll work with you to arrange for a replacement item to be sent out.

Remember, we're here to help ensure you receive your order in perfect condition. If anything isn't right, please don't hesitate to let us know so we can make it right.

International Shipping Policy:

International Shipping: Average Time
Based on the size of your package or the shipping mode, the shipment will take anywhere from 2 days to 4 weeks.

POD: Our Print Providers are able to ship to most countries, except for Guadeloupe, North Korea, Russia, and Ukraine. There are temporary shipping restrictions in place that affect some shipping carriers used by our Print Providers. Delivery to a particular country might be suspended or delayed.

Return & Refund Policy: Thanks for shopping at www.harmonicanvas.com. If you are not entirely satisfied with your purchase, we're here to help. Please email or contact us via our contact us from via our website.

Returns: If you're not completely satisfied with your purchase, you can return the item(s) within 7 days of receiving them. To be eligible for a return, your item must be in the same condition you received it and in its original packaging (if applicable). Your item needs to have the receipt or proof of purchase. Please note that we cannot accept returns for digital items, monogram items, special orders, items that have been installed, items with signs of use/damage, or no longer in their original packaging, those items are non-refundable. We also have the right to adjust the return policy and refuse returns if the quantity or nature of returns is excessive for an individual customer. Sales items are final and cannot be returned and at our discretion, we may provide in-store credit.

STARTING A RETURN: To initiate a return, please contact us with your order number and email at info@harmonicanvas.com.

 We'll guide you through the process and provide a return shipping label and shipping guidance if applicable.